Sociology of Queues: Waiting Lines as Social Systems

Questions

1. 1
   Not answered. Which parts belong to a queue as a system?
2. 2
   Not answered. In everyday queues, what is the core rule behind first-come-first-served?
3. 3
   Not answered. What does FIFO stand for?
4. 4
   Not answered. What is queue jumping, or cutting in line?
5. 5
   Not answered. In a cited line-cutting study, about what percent chance did one person cutting in line have of drawing an objection?
6. 6
   Not answered. In the same cited line-cutting study, about what percent chance did two people cutting in line have of drawing an objection?
7. 7
   Not answered. Why can one long line feeding several service points feel fairer than several short parallel lines?
8. 8
   Not answered. What is a common name for a single snaking line that folds back and forth before feeding service points?
9. 9
   Not answered. Which design choices can reduce perceived waiting time or frustration?
10. 10
    Not answered. What is the difference between actual wait time and perceived wait time?
11. 11
    Not answered. Queue-area references commonly say people overestimate waited time by about what percent?
12. 12
    Not answered. Why do mirrors near elevators, displays in amusement-park lines, or impulse items near checkout often help?
13. 13
    Not answered. What is the main reason progress bars can improve a waiting experience?
14. 14
    Not answered. Which progress-display choices are usually better than a blank, unexplained wait?
15. 15
    Not answered. What makes a priority queue different from a simple first-come-first-served queue?
16. 16
    Not answered. Which priority rules are most likely to feel legitimate rather than like unfair line cutting?
17. 17
    Not answered. What is the medical term for sorting patients by treatment priority when resources are limited?
18. 18
    Not answered. What is the slowest or limiting step in a process usually called?
19. 19
    Not answered. Why can the bottleneck matter more than the total number of staff?
20. 20
    Not answered. Which formula is Little's Law?
21. 21
    Not answered. A cafe receives 12 customers per hour, and each customer spends 0.5 hour in the system on average. By Little's Law, how many customers are in the system on average?
22. 22
    Not answered. In an M/M/1 queue, what condition is required for the queue to be stable?
23. 23
    Not answered. In a single-server M/M/1 queue, what is server utilization usually written as?
24. 24
    Not answered. In Kingman's VUT approximation, the utilization term is rho / (1 - rho). If rho rises from 0.8 to 0.9, that term rises from 4 to what?
25. 25
    Not answered. According to queueing approximations like Kingman's formula, which factors tend to increase average waiting time?
26. 26
    Not answered. What do the first three fields A/S/c in Kendall's notation describe?
27. 27
    Not answered. In what year did D. G. Kendall propose the A/S/c notation for queueing models?
28. 28
    Not answered. What does M/M/1 mean in Kendall's notation?
29. 29
    Not answered. Queueing theory began with Agner Krarup Erlang's work on what practical system?
30. 30
    Not answered. In what year did Erlang publish the first paper in what became queueing theory?
31. 31
    Not answered. What does an M/M/c, or Erlang-C, model represent?
32. 32
    Not answered. Which queueing terms are matched correctly?
33. 33
    Not answered. Which service discipline serves the most recent arrival first?
34. 34
    Not answered. What are true trade-offs of shortest-job-first scheduling?
35. 35
    Not answered. In FCFS scheduling, what is the convoy effect?
36. 36
    Not answered. Why can a randomly arriving bus passenger wait longer than the timetable's average gap suggests?
37. 37
    Not answered. Why can a long line sometimes attract more people instead of scaring everyone away?
38. 38
    Not answered. What is the main purpose of a virtual queue or callback queue?